I attended the SocialCRM panel debate at Social Media Week London (#smwldn). See the last post for some quick tweeted insights from the event and also have a look at the vid for the event :
Watch live streaming video from smw_london at livestream.com
I wrote a longer piece about it on my agency blog (http://www.brassagency.com/blog/the-social-crm-panel-at-social-media-week) and as I mentioned there, I’ve got an historical interest in CRM.
And…
